Structural factor exploring sustainability perceptions


  • Héctor Daniel Molina-Ruiz Universidad Autónoma del Estado de Hidalgo
  • Margarita Juárez-Nájera Universidad Autónoma Metropolitana
  • José Marcos Bustos-Aguayo Universidad Nacional Autónoma de México
  • Jorge Hernández-Valdés Universidad Nacional Autónoma de México
  • Martín Castro-Guzmán Universidad Autónoma de Yucatán
  • Cruz García Lirioz Universidad Autónoma del Estado de México


Palabras clave:

Client omission, Control strategy, Logistics mistake, Wrong delivery


Often, the total quality has been instrumented before being weighted. The strategies even precede a diagnosis in Mexican organizations, but in an opposite sense, the present work set out to establish the reliability and validity of an instrument to measure the perception of total quality based on three indicators related to management. , production and transfer of knowledge. A non-uexperimental study was carried out with a non-probabilistic selection of 124 administrative staff and employees from an organization in central Mexico. From a structural model, it was found that management affects production and this about the total perceived quality, although there are lines of research concerning empathy, commitment, entrepreneurship, satisfaction and happiness in relation to the implementation of continuous improvements to the quality of processes and products.




Cómo citar

Molina-Ruiz, H. D., Juárez-Nájera, M., Bustos-Aguayo, J. M., Hernández-Valdés, J., Castro-Guzmán, M., & García Lirioz, C. (2020). Structural factor exploring sustainability perceptions. Revista De Investigación Académica Sin Frontera: División De Ciencias Económicas Y Sociales, (32), 23.